Service and support
Dun & Bradstreet Service & Support is here to deliver an outstanding customer experience through training, online resources and helpful representatives
Q&A
The D&B Customer Service Team provides one touch support through multiple channels for customers and prospects alike, so that our business partners realize the value of every product and service we share. We provide world-class, value-added service and support to our customers by maintaining over 90% customer satisfaction. Innovation through relationships is the foundation on which our Customer Service Team is built and our emphasis is on providing a fast, simple and accurate resolution every time.
The D&B Customer Service Team provides one touch support through multiple channels for customers and prospects alike, so that our business partners realize the value of every product and service we share. We provide world-class, value-added service and support to our customers by maintaining over 90% customer satisfaction. Innovation through relationships is the foundation on which our Customer Service Team is built and our emphasis is on providing a fast, simple and accurate resolution every time.
We have already had our D-U-N-S®. What are the benefits of D-U-N-S® Registered™ for us?
With you getting a D-U-N-S® number our work over information about your company with your foreign suppliers or clients just starts. It is a day-to-day routine.
D-U-N-S® Registered™ is the special Dun & Bradstreet register of the verified companies that allows you obtaining a Trust Seal to put it on your web-pages. The Trust Seal confirms accuracy of your business data for contractors. It certifies company’s reputation as transparent and predictable. That’s why the service aims to reputation and credit risk mitigation for you and your counterparties. It is the main purpose of the Trust Seal.
Interfax – Dun & Bradstreet Trust Seal is seen on our main page at www.dnb.ru/en/.
We have offered the Trust Seal Anywhere, the version for electronic correspondence. A sample may be taken with an email from our manager.
A Trust Seal contains a hyperlink to your business’ profile in the D-U-N-S® Registered™ data base which remains valid for a year.
D-U-N-S® Registered™ ensures that your counterparty uses correct data about your business. It is important for trade relationships, especially when decisions about terms and conditions are made or re-assessed on the basis of the data. We recommend that you update the record content once a year you and your partners to be confident in information quality. In 2016 for D-U-N-S® Registered™ users we are going to add online accounts to verify and renew information.
If you need a D&B Rating to get trade credit limits, then timely submitting your financial reports is essential. Large global enterprises in finance, IT, retail, and others use D&B data to execute their credit policies.
D-U-N-S® Registered™ order form is put on www.dnb.ru/en/order/add/. We are happy to continue our cooperation.
Why is the name of our organization in English different from the name that is prescribed when you receive a DUNS number or report on the company?
The company is registered in the Dun & Bradstreet database according to the rules of transliteration. These conditions are mandatory for companies that are registered on the territory of the Russian Federation and are registered in an internal agreement with the Dun & Bradstreet. We can enter the name of the organization in English, taking into account the client's wishes in the "trade name" field, which will be displayed in the report when ordering the Business Information Report, as well as in the D-U-N-S® Registered™ certificate itself.
We already have a DUNS number, what is DUNS Registered?
D-U-N-S® Registered™ is an electronic "Trust Mark" posted on the company's corporate website or in an email. By clicking on the electronic "Trust Mark", you can get information about the company in the format familiar to global business from Dun & Bradstreet.
D-U-N-S® Registered™ serves as a kind of "business card" for any business seeking to increase the trust of potential counterparties and begin working in the international market.
The "Trust Mark" allows all counterparties to verify the correctness of the information about you that they use.
Why can't I find my company on www.dunsregistered.com?
Only those companies that have purchased the DUNSRegistered "Electronic Trust Mark" service are displayed in the DUNSRegistered registry www.dunsregistered.com. If you have only received a DUNS number, you can check it on www.dnb.com. To do this, select Search Options – Business Directory in the top menu of the site.
If you have purchased the DUNSRegistered "Electronic Trust Mark" service, make sure that you have selected DUNS in the search field:
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